Our medical billing case studies and internal evaluative tools are designed to eliminate bias because our internal resource allocations are dependent upon the results of these studies. We use physician performance evaluations and segmented revenue cycle benchmarks to determine the priority and allocation percentages of the budget as well as where to spend time, energy, and effort. Any bias skews the results and generates faulty allocations of internal resources, causing us to focus on the wrong areas, waste time and money, and poorly prioritize our plans of action.
We do everything we can to hinder the results of every study to ensure that they are not a result of aberrations, poor sample sizes, or for some reason not truly representative of the larger population. Any gray areas are attacked by opposition advocate groups within the organization whose purpose is to argue the contrary position, pick apart the science, find inaccuracies, and point out flaws in the logic.
We do all this because we have developed a product that can truly help Hospitalists save time and maximize revenue and our 99.6% customer retention rate is the most important indicator of our success thus far.